1. Minimum Order Quantity (MOQ) Policy
Policy Statement: We specialize in bulk manufacturing and require a Minimum Order Quantity (MOQ) of 50 pieces per style/color (adjust as per your actual capacity).
Fabric Exceptions: Note that certain specialized or custom-dyed fabrics may require higher MOQs depending on our textile suppliers.
Sample Orders: Samples are provided to ensure quality satisfaction before bulk production begins. Sample fees are typically credited back toward the final bulk invoice.
2. Return & Refund Policy (B2B Focus)
Custom Orders: Because every jacket is manufactured to your brand’s unique specifications, we do not offer returns or refunds for “change of mind.”
Manufacturing Defects: We stand by our craftsmanship. If a shipment contains manufacturing defects (stitching, hardware, or fabric flaws), claims must be submitted within 7 business days of receipt.
Inspection Period: Clients are responsible for inspecting goods upon delivery before adding their own retail tags or secondary processing.
3. Shipping & Export Policy
Standard Terms: We typically operate on FOB (Free On Board) or EXW (Ex Works) terms unless otherwise negotiated.
Lead Times: Standard bulk production lead time is 4–6 weeks after sample approval and deposit receipt.
International Shipping: we ship globally via air freight (DHL/FedEx) for smaller batches and sea freight for high-volume container orders.
4. Privacy & Intellectual Property (IP)
Design Protection: We respect the Intellectual Property of our clients. Your tech packs, patterns, and brand logos will never be shared with third parties or used for other customers.
Data Security: We collect only the information necessary to process your manufacturing orders and manage our professional relationship.
5. Payment Terms
Deposit: A 50% deposit is required to begin sourcing materials and starting the production line.
Balance: The remaining 50% balance is due upon completion of production and passing of final Quality Control, prior to dispatch.
Methods: We accept Wire Transfers (T/T), Letter of Credit (L/C).
